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Privacy Policy

Effective Date: July 3, 2026

PanelMates, powered by FieldMates ("PanelMates," "FieldMates," "we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use the PanelMates mobile application and website.

Information We Collect

When you use PanelMates, we may collect:

  • Account information, including your name and email address.

  • Information you voluntarily submit through the app.

  • Technical information such as device type, operating system, and application diagnostics.

  • Usage information to improve application performance and reliability.

We do not sell your personal information.

How We Use Your Information

We use collected information to:

  • Provide and maintain the PanelMates service.

  • Respond to support requests.

  • Improve application performance and user experience.

  • Maintain security and prevent unauthorized access.

  • Develop new features and improve technical knowledge resources.

Technical Content

PanelMates provides governed technical knowledge intended to assist qualified fire alarm and life safety professionals. Information provided by the application is intended as technical guidance and should always be verified by qualified personnel before use in the field.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. While no system can guarantee absolute security, we continually work to protect your data.

Third-Party Services

PanelMates may use trusted third-party providers for services including:

  • Authentication

  • Cloud hosting

  • Analytics

  • Mobile application distribution

  • Payment processing for subscriptions

These providers process information only as necessary to provide their services.

Data Retention

We retain information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your account and associated data, subject to applicable legal requirements.

  • Contact us regarding privacy concerns.

Children's Privacy

PanelMates is intended for professional users and is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

FieldMates
Email: support@fieldmateshq.com
Website: https://panelmates.com