Fire Alarm Troubleshooting App

Save the 10-minute phone call.

PanelMates is a fire alarm troubleshooting and field-intelligence app for technicians. Bring the panel, its exact message, and the equipment context into the conversation with photos, camera input, voice, or text. Use governed technical knowledge and manufacturer-documentation references to help work through the question in front of you.

Give PanelMates five minutes. Take pictures. Ask the question. Get grounded direction.

Get PanelMates for iPhone · Get PanelMates for Android

Standing at the panel? Start with the evidence.

A useful troubleshooting question needs more than “the panel has a trouble.” The manufacturer, exact model, displayed event, affected address, and recent work all help establish the context. PanelMates brings that field context into an AI-assisted conversation.

  1. Show the equipment. Take a clear photo of the panel front, display, and safely visible model label. Use camera context to help identify what you are looking at, then confirm the model against the equipment label.
  2. Ask the actual question. Include the exact message, affected loop or address when shown, when it started, and what is known about prior work. Mark unknown details as unknown.
  3. Work from the applicable reference. Use the response to locate relevant technical knowledge and manufacturer documentation. Confirm the reference matches the installed equipment and configuration before an authorized action.
  4. Preserve the useful context. Keep photos, observations, and the verified resolution with your service documentation so the next technician can start farther ahead.

Use the photo checklist before requesting help.

Field intelligence built around the job

PanelMates combines camera context, equipment identification assistance, manufacturer documentation, codes and standards references, and practical field knowledge. Ask by voice or text when describing a condition, or bring a photo into the conversation when the equipment is easier to show than explain.

The aim is to help finish the job: clarify the equipment, understand the question, find the relevant reference, and retain the evidence. A plausible answer alone is not a verified repair.

What can I ask?

  • “This is the model label and the exact message. Which equipment reference should I consult?”
  • “What additional information should an authorized technician collect before contacting manufacturer support?”
  • “How should I organize these observations and photos for the next person reviewing the service call?”

For ground faults, NAC troubles, missing SLC devices, battery troubles, or communication faults, start with the exact panel and event. Do not assume one procedure applies across different manufacturers, models, firmware, or wiring arrangements.

A tool for technicians

PanelMates supports professional judgment. It does not replace required qualifications, manufacturer instructions, site impairment procedures, emergency response, or the authority having jurisdiction. AI-assisted identification and answers need verification. Do not reset, disable, disconnect, or open equipment solely to collect a better image.

Official PanelMates app

PanelMates is published on the Apple App Store by Armor Fati Holdings Ltd. Co. Official iPhone and Android listings are linked below. Check your store for current compatibility, availability, and subscription terms.

Download for iPhone · Download for Android

Learn more about PanelMates as an AI app for fire alarm technicians, or open the PanelMates homepage.

Standing in front of it? Open PanelMates and show us the panel.